Privacy Policy

Information We Collect

We may collect information about you in a variety of ways:

Personal Data: When you contact us through our website or engage our services, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Company name
• Any other information you choose to provide

Automatically Collected Information: When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website

AI Interactions & Call Recording

Important: When you interact with our AI phone agent or browser-based voice assistant, you are communicating with an artificial intelligence system — not a human being. By initiating a call or voice session, you acknowledge and consent to the following:

• Call Recording: All phone calls and browser-based voice conversations with our AI agent may be recorded, transcribed, and stored. Recordings are used for quality assurance, service improvement, AI training, and to fulfill service requests (e.g., scheduling appointments).
• Voice Data Processing: Voice data from browser-based conversations is processed by ElevenLabs, Inc. in real-time to enable natural conversation. This data is subject to ElevenLabs' Privacy Policy.
• Telephony Services: Phone calls are routed through Twilio, Inc. Call metadata (phone number, duration, timestamps) is processed and stored by Twilio in accordance with Twilio's Privacy Policy.
• Conversation Content: The content of your conversations (transcripts, intent data, contact information you provide during the call) may be stored and used to deliver the services you request, such as booking appointments or sending follow-up communications.
• Opt-Out: If you do not consent to recording, please do not initiate a call or voice session. You may request deletion of recorded data by contacting us at privacy@rollwith.ai.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver the services you request
• Send you information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: We may disclose your information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Third-Party Services

Our website may use third-party services that collect information, including:

• Analytics: We may use analytics services to understand how visitors use our website.
• Form Processing: Contact form submissions may be processed by third-party services.
• AI & Voice Services: We use ElevenLabs for voice AI processing, Twilio for telephony, and may use other AI platforms (such as OpenAI or Google Cloud) to deliver our services. Data processed through these services is subject to their respective privacy policies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Opt out of receiving marketing communications from us.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, restriction of processing, data portability, and the right to object. To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@rollwith.ai
• Website: https://rollwith.ai